Quick answers for real-life adventurers.

When you’re packing for the bush, chasing kids across sand dunes, or planning your next family 

campout, you need answers fast. So we’ve rounded up the questions we get asked the most.  

From gear details to shipping, returns, and everything in between — we've got you covered.

Have a quick question?

Is the camping trolley good for the beach and bush?

Absolutely. The Rugged Roos Kart is built for both. Its wide GripPro™ all-terrain wheels handle soft beach sand without sinking and roll smoothly over bush tracks, gravel, and grass — no struggle, just easy hauling.

Is your gear water-resistant?

Yes. Our camping trolley uses UV-resistant 600D Oxford fabric that’s water-repellent, so it shrugs off light rain, splashes, and sea spray. Plus, every trolley comes with a free waterproof rain cover for full wet-weather protection.

Can kids use your gear too?

Yes — older kids can help pull or push the Rugged Roos Kart under adult supervision. It’s easy to steer, rolls smoothly, and is safe for carrying kids’ gear, toys, and sports equipment (but not for giving rides).

Does the trolley fold down for easy packing?

Yes. The Rugged Roos Kart features our QuickFold-X™ system, letting you fold it down in just one second. It packs small enough to fit in all car boots, ready for your next trip.

What makes Rugged Roos gear family-friendly?

Rugged Roos gear is designed with families in mind — big enough to carry everyone’s essentials, easy to fold and pack, and tough enough for years of camping, beach trips, and weekend adventures together.

Orders & Shipping

Where do you ship from?

Perth, Western Australia

How long will delivery take?

Most orders are packed and sent within 1–2 business days.
Delivery times vary by location:

Metro areas: 3–5 business days

Regional areas: 5–8 business days

Remote locations: Up to 10 business days

Do you ship Australia-wide?

Yes — we ship Australia-wide, from capital cities to the most remote towns. No matter where you’re headed, we can get your Rugged Roos gear to your door.

Will I get tracking for my order?

Yes — we’ll email or Text you a tracking link as soon as your order leaves our warehouse so you can follow it every step of the way.

Can I ship to a PO Box or Parcel Locker?

No — due to the size of the product, we can’t deliver to PO Boxes or Parcel Lockers. Please provide a physical street address for your order.

Returns & Exchanges

What’s your return policy?

We offer a 30-day return policy.

Change of mind: Return your unused trolley in its original packaging within 30 days for a full refund (return shipping at your cost).

Faulty or damaged: If your trolley arrives faulty or develops a fault under normal use, we’ll replace or refund it at no cost to you.

Just email us with your order number, a brief description of the issue, and photos if applicable, and we’ll get it sorted quickly.

How do I request a return or exchange?

To request a return or exchange:

Email us at  with your order number and reason for the return or exchange.

Attach photos if the item is faulty or damaged.

We’ll send you return instructions and a return authorisation number.

Once we receive and inspect the item, we’ll process your refund, replacement, or exchange within 5 business days.

Is return shipping included?

Absolutely! We’ve got you covered—return shipping is on us.

When will I receive my refund?

Once we receive and inspect your returned item, refunds or exchanges are processed within 5 business days.

Can I exchange for a different product or colour?

Yes, as long as the item is unused, in original packaging, and within the 30-day return period. Just note you’ll need to cover shipping for change-of-mind exchanges.

Still need help?

No worries — the Rugged Roos crew has your back. If you didn’t find the answer you need, get in touch with us directly. Whether it’s about your order, picking the right kart, or some friendly Aussie advice before your next adventure, our family’s here to help yours.

We’ll get back to you within 1–2 business days — usually quicker!

Contact Us

Aussie-made outdoor gear for real-life family adventures.

Support@RuggedRoos.com.au

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